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Webinar - Verbal Judo: De-Escalation Techniques & Situational Awareness
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In today's "new normal", the need to plan for the worst possible situation, and to provide passive techniques and tools to avoid conflict escalation is critical. While most conversations and interactions between utility employees are uneventful, it is important to be mentally equipped to deal with a situation, should it arise. Verbal Judo teaches you to redirect the energy of an uncooperative person rather than resisting them.
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